Reference

pgs5000 Terms & Conditions for Your Account

pgs5000 Terms & Conditions explain how you open, use and protect your account, including phone verification and wallet checks for DANA, OVO, GoPay and QRIS.

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TERMS HELP ROUTES

Where To Ask About Account Terms

A clear contact path matters when a clause affects your account or wallet status. Start from the account help route beside the cashier area, then include your registered phone number and the relevant receipt or status screen. We use those details to locate the correct account record without asking you to repeat the full history. If you are in Bandung or elsewhere in Indonesia, the same written process applies.

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Account access

Use the account help route when phone verification, sign-in details or a clause about account ownership is unclear. Include your registered number so we can match the request to the correct record.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment receipt and visible status from the cashier path. We can then explain which Terms & Conditions step applies.

Change request

Ask us to clarify or amend an account detail through the support route shown after sign-in. We may request identity and ownership checks before changing personal or payment records.

DATA AND SECURITY

How We Apply These Terms

Our policy process connects the wording on this page with practical account controls. We check phone details before account access, protect sign-in activity and use transaction records when a wallet or bank…

Personal data

We use the details you submit for account administration, verification, payment matching and support replies. Your request should come from the registered account so we can assess ownership before responding.

Cookies

Cookies may keep your session active or preserve settings between pages. Your browser controls cookie removal, although clearing them can require another sign-in and phone check.

Login protection

Keep your password and phone access private. If sign-in activity looks unusual, we may ask for another account check before restoring access under these Terms & Conditions.

Payment records

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer receipt may be used to match a transaction. We do not treat a screenshot alone as proof of account ownership.

Retention

Account and transaction records may remain available for administration, dispute assessment and legal duties. The period can depend on the record type and the rules applying to your account.

Policy changes

To request a correction or question a clause, contact us through the signed-in support route. We will assess the request against the current account record and published Terms & Conditions.

Terms & Conditions Questions Answered

The answers below address the account and policy questions we hear most often before registration. They explain how the Terms & Conditions relate to verification, payments, access and data requests, so you can decide whether to open an account with a clear understanding of the process.

They govern account opening, phone verification, login use, wallet ownership, transaction checks, access to the lobby and requests for account changes. They also explain when policy wording may be updated.

Yes. The payment clauses apply when you use DANA, QRIS, OVO, GoPay, virtual account or bank transfer. The route should belong to you, and a receipt may be requested for matching.

Phone verification helps connect the account to the person opening it and supports sign-in recovery. We may request a check before account access or before changing important account details.

Access depends on local law. You should use the service only where local law permits and follow any location, account or payment conditions that apply when you sign in.

Use the signed-in support route and state which record needs correction. We may ask for your registered phone number or another ownership check before changing personal or payment information.

We publish the revised wording on this page and identify when it takes effect. Read the changes before continuing, because continued account use after that point means you accept the revised terms.

Contact account support with the transaction reference, receipt and visible status from the cashier path. We will compare those details with the account record and explain the applicable Terms & Conditions.

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