Reference

pgs5000 Legal Terms For Your Account

pgs5000 Legal terms set out how your account, wallet records and lobby access are handled, including use of DANA, OVO, GoPay and QRIS.

Account access rulesWallet record handlingData request pathLocal law applies
pgs5000 pgs5000 Legal Terms For Your Account
CONTACT ROUTES

Get Help With Legal Questions

A clear support route helps when you need a Legal answer about account access, payment records or a data request. Start from account help beside the cashier path and include your registered phone number, the relevant date and a short description of the issue. We use those details to locate the correct account record without asking you to send a password or wallet PIN.

Team online

Account access

Use the account help route if your phone verification is pending or access is restricted. We can explain which Legal condition applies and what account step is needed next.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the payment reference and date through account support. We check the record against your account details.

Data requests

Ask through the same support path to request access, correction or removal of eligible personal data. We may verify your registered phone number before discussing account-specific records.

DATA PRACTICES

How We Handle Your Legal Rights

We apply the Legal policy to practical account tasks rather than treating it as a page you never need again.

Personal data

We use account details needed for access, phone verification, payment matching and support replies. When you ask what we hold, we first confirm that the request belongs to you.

Payment records

DANA, OVO, GoPay and QRIS references help us trace a wallet event to your account. Bank transfer and virtual account records are handled through the same matching process.

Cookies

Cookies can support account continuity, security checks and saved settings on your device. You can ask support how a cookie relates to the Legal policy or your access session.

Account security

Keep your phone number and account credentials private. If you suspect unauthorised access, contact account help promptly and do not send a password, PIN or one-time code.

Retention

Some account and payment records may need to remain available for operational, dispute or legal reasons. The applicable retention period can depend on the record and local law.

Policy changes

When Legal wording changes, we make the current version available on this page. Contact support if you need clarification or want to request a change to your personal details.

Common Questions About Legal Access

These Legal answers address the checks you are most likely to consider before opening an account or asking us to handle your data. They cover Indonesian access, phone verification, wallet records, cookies, retention and the support path for changes. If your situation is account-specific, use the contact route above and avoid sending private credentials in your first message.

It explains account access, phone verification, payment record handling, cookies, data requests, retention and policy changes. Access and eligibility depend on local law, so read the current wording before opening an account.

Our terms are written for the Indonesia service context, but access is available only where local law permits. If you are unsure, contact account support before submitting verification or payment details.

Phone verification helps connect a person to the correct account and reduces mistaken access. We may request it before discussing account records, changing details or responding to a personal data request.

We use payment references and account details to match DANA or QRIS activity to the correct wallet record. If a record looks inconsistent, support may ask for its date and reference.

Yes, you can contact our account help route to ask about access or correction of eligible personal data. We verify your registered phone number first, and the response depends on local law.

Cookies may help maintain a secure session, remember settings and support account access on your device. Ask support for details about a cookie or request clarification on its policy use.

Use account support and state which detail needs changing, such as your phone number or contact record. We verify ownership before making changes and may retain the earlier record for legal reasons.